F.A.Q & Contact Information

Our Products

About Shipping

Terragrow’s delivery is based on distance. For small items, we’re happy to offer a postage option. For larger items, the delivery cost will be determined based on your location. To determine the correct distance calculations, simply select your location on the interactive map at checkout. We provide multiple delivery options, so please choose the most affordable one for you. The map below gives you an approximate outline of the delivery areas.

You can read more on delivery on our about us page

Do you ship all products

Small items, we’re happy to offer a postage option. For larger items, the delivery cost will be determined based on your location. To determine the correct distance calculations, simply select your location on the interactive map at checkout. We provide multiple delivery options, so please choose the most affordable one for you. The map below gives you an approximate outline of the delivery areas.

Does it cost money to have a Trade account

We are still configuring our trade account deals and will provide an update when they launch.

What if an item is out of stock

If an item is out of stock, it will be restocked as soon as avaliable. If its needed desperately please contact and we may be able to source it or reccomend an alternative. 

My Orders

When will my order arrive

If you have chosen scheduled delivery it shall be delivered in 5-7 on [insert day}

Has my order been dispatched

Your recive a email telling you when your order has been dispatched, you can also check the status of your order from the My Account page 

Can i order and collect

Yes, of course. If you have the ablity to collect then by all means please select Local collection at the checkout. then pop down when your ready. our opening times can be seen on the right hand side of this page.

how do i cancel an order

If you wish to cancel an order, please contact us. Our contact infomation is avaliable on the right side of the page.

Can i view past orders

You can view and manage you orders from the My Account page, or using the manage my orders button below.

My Account

can i upgrade my account to a trade account

We are still configuring our trade account deals and will provide an update when they launch.

How do i change my address

You can change your address in your My account page under

How do i add a new credit or debit card

You can view and manage all your payment methods in your account page. In the Payment methods  section.

can i close my account

If you wish to close your account or have your data removed please contact us and we will go through the closing and removal procedure.

how do i change my contact details

You can manage all your contact details in your account page.

Open Hours

Monday – Saturday: 8am – 5pm 
Sunday: 10am – 4pm

Christmas Day: Closed

Boxing Day: Closed

Call

01305 602845

07555227175

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Maxine profile picture
Maxine
Google star 1Google star 2Google star 3Google star 4Google star 5
I purchased several barrels and some timber from from terragrow, for use in my guesthouse in Weymouth,fantastic service and value for money cant fault them. They helped put the barrels into my garden on delivery for a fair fee,which i would have struggled with had they not been so helpful. Excellent customer service.Would highly recommend for any building or garden materials.
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Ayesha Kilburn profile picture
Ayesha Kilburn
Google star 1Google star 2Google star 3Google star 4Google star 5
Great service, very polite, quick and easy.
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Jo Bibby profile picture
Jo Bibby
Google star 1Google star 2Google star 3Google star 4Google star 5
I have purchased wood from Terragrow on several occasions and have always been delighted with the quality of the product and the service received. The Terragrow team is really knowledgeable and helpful, suggesting the best products for your needs. I highly recommend them to anyone looking for high quality wood for building or garden furniture.
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Hesham El Komy profile picture
Hesham El Komy
Google star 1Google star 2Google star 3Google star 4Google star 5
I am very pleased I found Terragrow whilst renovating my property, I found everything I needed such as slate tiles and a variety of timber, plus some extras which I could not resist like the massive olive trees. Ben the chap who runs the place made everything very easy for me, came and checked to ensure what I was ordering was right for the jobs in hand he also matched and beat the price of other outlets - very pleased and will be back for pretty much anything I need
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Lee Matthews profile picture
Lee Matthews
Google star 1Google star 2Google star 3Google star 4Google star 5
Extremely helpful, great prices and quality product. Very happy with my experience.

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